bencic.net

3 / 15-17 Grandview Street
PARRAMATTA NSW 2150
+61 2 9683-6698
+61 410-566-993

CAREER OBJECTIVE

To utilise my current account and administrative skills, contribute as a team player while continuing to develop in my professional career

EMPLOYMENT

Apr 2003 – Jul 2005 Coca Cola Amatil Pty Ltd

Cash Management Officer – Regional Route

Responsibilities

• Ensure daily “Regional Route Drivers” Banking deposits are reconciled with Oracle receipt information (coming from the AS400). Appropriate follow-up on partial banking/errors and escalate to Cash Management Accountant
• Ensure reconciliations investigations occur from both a Banking and Remitted side, and the Route Escalation Database is used in order to identify loads for which banking has not occurred in a timely manner
• Regular and timely production of the Unbanked Loads Report, and ensuring it is distributed to the “District Service Coordinators” or individual contractors for follow up
• Charge delivery contractors for failure to bank money in a timely manner
• Any error in deposit or referencing error made by Westpac or Driver to be escalated to parties at fault for follow up
• Ensure all drivers posses and utilise their individual deposit book and update the Driver Deposit Book Register and AS400 and orders actioned at the request of contract drivers
• Ownership and continual update of Regional Route documentation and processes to ensure they reflect current practices including Regional Route reconciliations, banking training materials, Escalation processes
• Provide over the phone or direct training of Drivers not adhering to correct banking practices, or new to company
• Ensure that all potential fraud cases are brought to attention of CM Accountant for advice and monitor future banking practices
• Customer Service – Internal and External communication via email/phone/fax/direct
• Complete adhoc tasks required by the Cash Management Accountant, for example assisting other team members in their roles and running reports from Business Objects/Info view
• Delegate and educate duties to Graduate and temporary staff
• Archive files for future reference
• Respond to queries (via email, mail or phone) in specified timeframe

Sep 2002 – Apr 2003 Coca Cola Amatil Pty Ltd

Route Settlement Officer

Responsibilities

• Ensure all driver delivery loads received are settled, and cash and stock balanced
• Investigate stock and cash variances
• Run end of day processes for close off
• Monitor and follow up of unsettled loads
• Liaise with Drivers, in-house distribution and Sales
• Complete adhoc tasks requested by the Settlement Team Leader, for example, picking up paperwork from other Distribution areas

Mar 2001 – Aug 2002 BagTrans Pty Ltd

Accounts Clerk

Responsibilities:

• Weekly to monthly invoicing for customers
• Reconcile and make monthly payments to sub-contractors
• Bank Reconciliations
• Organise daily banking and incoming/outgoing mail
• Respond to queries in a timely manner (phone, fax, email, direct)
• Assist in the weekly payroll
• Handle and organise petty cash box
• General office duties and data entry
• Liaise with co-workers, drivers, Directors and Accountant
• Inventory control and purchasing
• Assist in facility maintenance

Jul 2000 – Mar 2001 Trojan Hospitality / Chemical Pty Ltd

Assistant Accountant / Administrator / Sales Assistant

Responsibilities:

• Maintain the debtors account register for two companies
• Assisting the Accountant, banking, reconciliations
• Exchange money in cash sales and keep a record
• Customer service and invoicing
• Taking orders, queries and inquiries over the telephone
• General office duties (filing, photocopying, faxing, typing)
• Liaising with Manager, General Manager and Sales Representatives

1996 – Current Coffee Spot Pty Ltd

Administrator / Sales ( Family Business )

Responsibilities:

• Book keeping and Banking
• Cashier and End of Day reporting
• Customer Service
• Inventory Control

CAREER ACHIEVEMENTS

• Through efficiency, time management and innovation consolidated three full time staff roles into one
• Training – Temporary and Permanent staff
• Supervisory skills
• Presentation skills for example, the Regional Route role on my own to roughly 25 people and CCA Values as part of a team to roughly 30 people
• Led in the investigating and reconciling of fraudulent contractor cases. Providing information to superior managers, legal department and police
• Identified suspected fraudulent banking patterns to reduce CCA’s risk/exposure to bad debt and created a greater distribution of information across the business
• Differentiated between real difficulties faced by contractors due to geography or non-Westpac intermediaries, as opposed to fraudulent activities
• Developed and maintained work instructions for processes in the role of Regional Route eg. Receipt creation, Banking Procedures
• Providing input in creating a database for easier escalation reporting
• Consecutive improved results
• Innovation and continual process improvement

SKILLS

Accountancy Skills

• Accounts Receivable (Manual & Computerised)
• Accounts Payable (Manual & Computerised)
• General Ledger (Manual & Computerised)
• Payroll (Manual & Computerised)
• Cash Book (Computerised)
• Banking and Electronic Funds Transfers
• Petty cash
• Reconciliations and Investigative skills
• Moderate experience with MYOB and other in-house accounting packages
• Knowledge of GST and FBT

Computer Skills

• 50 wpm with 98% accuracy
• Data Entry
• Moderate to advanced knowledge of operating Microsoft Windows XP Professional and Office 2003
• Keyboard techniques and operations
• Advanced Internet skills
• Basic computer hardware and software knowledge
• Email experience, Lotus Notes, Microsoft Outlook
• AS400
• Oracle
• MYOB
• Ability to learn new applications quickly and dedicated to my work

Communication Skills

• Ability to provide friendly, professional customer service using excellent communication skills
• Efficiently and effectively handle telephone and counter enquiries
• Liaise with clients, co-workers and management accordingly
• Understands given instructions, though shows a willingness to confirm if required
• Ability to delegate tasks and manage

EDUCATION

• Time Management Course (2005)
• Business (Office Administration) Certificate II TAFE College (2000)
• Bookkeeping and Financial Skills Certificate TAFE College (2000)
• Land care, Ecology and Environmental Studies OTEN (2000)
• Child Studies Certificate III (1999)
• Spreadsheets and Database (1997)
• Computer Applications for the Office (1996)
• Year 12 – Campbelltown College of TAFE (1999)
• 4U Children Studies, 2U Computers, 2U Legal Studies, 2U English, 2U Mathematic, 2UBiology
• Year 10 – Broughton Anglican College (1995)
• English, Mathematics, Science, Commerce, Geography, Textiles and Design, Personal Development Health and PE, Christian Studies

ADDITONAL DATA

CHARACTER PROFILE

• Ability to work and seek resolutions
• Accuracy in numbers and attention to detail
• Professionalism in dealing with issues of sensitivity or confidential matters
• Enjoy working in a team environment
• Ability to work autonomously
• Quick learner
• Reliable, honest and efficient
• Neat and able to organise
• Always willing to assist others

INTERESTS AND HOBBIES

• Outdoor activities e.g. Bushwalking, Rollerblading and Gardening,
• Learning new skills and meeting new people
• Crosswords and puzzles
• Sport eg. Tennis, Soccer, and Cricket
• Travelling

REFERENCES:

To be provided upon request